Return Policy

This policy applies to custom embroidery, patches and appliqué (clothing decoration) orders placed through this website or by direct contact. We are based in London, England, and serve customers across Great Britain and the United Kingdom.

Custom-made items

Because our embroidery, woven patches and appliqué on garments (workwear, uniforms, caps, polo shirts, etc.) are made to your design and specifications, they are custom-made. Unless faulty or not as described, we do not offer refunds or returns on custom clothing decoration once production has started or been completed. This applies to all orders delivered within Great Britain and the UK.

Faults and errors

If your embroidery, patch or appliqué order is faulty, incorrect or not as agreed, please contact us as soon as possible. We will inspect the items and, where we are at fault, offer a repair, replacement or refund as appropriate for customers in England, Scotland and Wales.

How to report an issue

Contact us using the details on our contact page (993 Romford Rd, London E12 5JR, Great Britain). Include your order reference, a description of the issue and, if possible, photos. We will respond and arrange next steps for your clothing decoration order.

Geography

This return policy applies to embroidery, patch and appliqué orders delivered within Great Britain (England, Scotland, Wales) and the United Kingdom. We are located at 993 Romford Rd, London E12 5JR, Great Britain. Custom clothing decoration—including embroidered logos, woven patches and appliqué on workwear, uniforms, caps and polo shirts—is made to order and non-returnable unless faulty or not as described.

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